FAQ
ORDERING & SHIPPING
Q: Do you ship spray paint?
A: No, we currently do not ship spray paint. It is available for local pick up and delivery only.
Q: What are your shipping rates?
A: We offer free shipping on orders over $80 AUD within Australia (excluding spray paint). Shipping rates vary based on your location and order weight.
Q: How long will my order take to arrive?
A: Most orders are processed within 1-2 business days. Delivery times vary depending on your location:
- Brisbane metro: 1-3 business days
- Other major cities: 3-5 business days
- Regional areas: 5-7 business days
Q: Which areas do you deliver to?
A: We deliver Australia-wide. International shipping is currently not available.
2. PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- PayPal
- Visa
Q: Is my payment information secure?
A: Yes, all payments are processed through secure, encrypted channels. We use industry-standard security measures to protect your information.
4. RETURNS & SUPPORT
Q: How do I contact customer support?
A: You can reach us through:
- Email
- Social media messages
- Website contact form
We personally handle all customer support inquiries.
Q: What is your return policy?
A: Each return is handled on a case-by-case basis. Contact us directly with any issues, and we'll work with you to find the best solution.
ABOUT Ua Supply Co
Q: Where are you located?
A: We're based in Brisbane's northern suburbs, Australia.
Q: Are you a physical store?
A: We're a online store only
Q: How can I stay updated?
A: Follow us on:
- Instagram for regular updates
- Subscribe to our email newsletter
- Check out our "Northside Chronicles" series featuring local artists
- Visit our website regularly for new products and promotions